Shipping Policy

Effective Date: 1 March 2024
Email: support@furtreat.com
Address: 101 Oak St, Austin, TX 78701, USA

At FurTreat, we are dedicated to ensuring your pet products are delivered to you efficiently and safely. Please review our Shipping Policy for details on shipping rates, delivery times, and other important information.

1. Shipping Rates

We offer flat-rate shipping within US and to select international destinations. Shipping costs will be calculated at checkout based on your location and order total.

• Domestic (USA) Shipping: Flat rate of $5.00 for orders under $45, and free shipping for orders over $45.
• International Shipping: Shipping fees vary depending on the destination. International customers are responsible for any additional taxes, customs fees, or import duties.

2. Processing Time

All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped. Please note that orders are not shipped or delivered on weekends or holidays.

In case of delays due to high order volume or unforeseen circumstances, we will notify you via email with an updated delivery timeframe.

3. Estimated Delivery Times

• United States: 3-7 business days
• International: 10-15 business days

Delivery times may vary depending on the shipping carrier, your location, and customs processing for international orders.

4. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can track your shipment through the carrier’s website to stay updated on its progress.

5. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact our customer support team at support@furtreat.com within 7 days of the delivery date. We will work with the carrier to investigate and resolve the issue, and we will provide a replacement or refund as necessary.

6. International Shipping Information

For international orders, please note:

• Customs fees, import duties, and taxes may apply and are the responsibility of the customer.
• Delivery times may vary depending on customs clearance processes.
• Some countries may have restrictions on certain pet products. Please check with your local customs office for more information.

7. Shipping Restrictions

We currently ship to most countries, but there may be some locations we are unable to deliver to due to shipping regulations. If we cannot ship to your location, we will notify you during checkout.

8. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us at support@furtreat.com as soon as possible. Changes can only be made before the order has been dispatched.

9. Contact Us

If you have any questions about our Shipping Policy or your order, please reach out to our customer support team at:

FurTreat
101 Oak St, Austin, TX 78701, USA
Email: support@furtreat.com