Refund and Returns Policy

Effective Date: 5 March 2024
Email: support@furtreat.com
Address: 101 Oak St, Austin, TX 78701, USA

At FurTreat, we want you and your pets to be fully satisfied with your purchase. If you are not happy with your order, we are here to help. Please review our Refund & Returns Policy below for detailed information on how to initiate a return or request a refund.

1. Eligibility for Returns

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the item must be:

• Unused, in its original packaging, and in the same condition that you received it
• Accompanied by a receipt or proof of purchase

Certain items, such as perishable goods, personalized products, or sale items, are not eligible for return.

2. How to Initiate a Return

To start the return process, please contact our customer support team at support@furtreat.com with your order number and reason for return. Our team will provide you with return instructions and shipping information.

Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to a defective product or an error on our part.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping costs are non-refundable, and any original shipping fees will be deducted from your refund, except in cases of defective products or shipping errors.

4. Exchanges

If you need to exchange an item for a different size or color, please contact us at support@furtreat.com to confirm product availability. We will guide you through the exchange process. Please note that exchange requests must be made within 30 days of the original purchase.

5. Non-Returnable Items

We do not accept returns or offer refunds on the following items:

• Perishable goods (e.g., pet food, treats)
• Personalized or custom-made products
• Gift cards
• Clearance or sale items

6. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will arrange for a replacement or provide a full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund after the specified processing time, please check with your bank or credit card company. If the refund is still missing, contact us at support@furtreat.com and we will assist in resolving the issue.

8. Contact Us

If you have any questions or concerns about our Refund & Returns Policy, please reach out to our customer support team at:

FurTreat
Email: 101 Oak St, Austin, TX 78701, USA
Email: support@furtreat.com