All orders are shipped with a UPS tracking number. Always free shipping for orders over US $200. During sale periods and promotions the delivery time may be longer than normal.
Return
At FurTreat, we want you to be satisfied with your purchase. If you are not completely happy with your purchase, please review our refund policy.
Refund Eligibility
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of receipt for a replacement or refund.
Incorrect Items: If you receive an incorrect item, please contact us within 30 days of receipt to arrange a return and replacement or refund.
Non-Refundable Items
Perishable Goods: Pet food and other perishable items are non-refundable.
Sale Items: Items purchased on sale are non-refundable.
Return Process
Contact Us: Email us at support@furtreat.com with your order number and reason for the return.
Return Authorization: We will provide you with a return authorization and instructions.
Return Shipping: You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
Help
Give us a shout if you have any other questions and/or concerns.
Please pay more attention to your order address which MUST MATCH your shipping address. (If you’re from Russia, Please leave your full name. It is very important)
Items will be shipped within 3 business days after payment.
Please check items when delivered, if damaged, please kindly accept it and contact us immediately. We will make a confirmation and resend you a new one.
Shipping By
Shipping Cost
Estimated Delivery Time
Tracking Information
Thembay Express
Free Shipping
12-20 days
Not available
LEX
$20.00 – $50.00
04-12 days
Available
Lorem Ex
$26.00 – $70.00
03-17 days
Available
Packaging Details
Unit Type: piece
Package Size: 25cm x 32cm x 5cm (9.84in x 12.60in x 1.97in)
Package Weight: 0.56kg (1.23lb.)
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